This hotel collects personal information primarily through the following methods. Please note that the personal information you provide is necessary for us to provide you with our services; if you do not provide this information, you may not be able to use certain services.

1. Accommodation Registration Card to be Submitted by Guests
2. Wedding and Banquet Application Form
3. Application Form for Use of Ancillary Facilities
4. Membership Program Application Form, etc.
5. Records of your visits to or phone calls to our hotel group
6. Reservation information submitted via our website

This hotel will share the personal information collected from you, as shown in the table below, within this hotel and the hotel group, and will use it in accordance with the stated purposes.

This hotel will not provide your personal data to third parties except in the following cases:
・When you have given your consent
・When required by law (e.g., requests from judicial or administrative agencies)
・When providing encrypted (hashed) email addresses, etc., to advertising providers (e.g., Google) for the purpose of optimizing ad delivery and measuring effectiveness
Furthermore, when outsourcing the handling of personal data to a third party, we will instruct the contractor to manage the data appropriately and will exercise proper supervision.

This hotel processes guests’ personal information based on one or more of the following legal grounds.

1. The guest’s consent to the processing of their personal data for one or more of the specific purposes set forth in Section 2
2. The processing of personal data is necessary for the performance of a contract concluded between the guest and this hotel or this hotel group, or for taking steps at the guest’s request prior to entering into a contract
3. The processing of personal data is necessary to comply with legal obligations to which this hotel and this hotel group are subject
4. The processing of personal data is necessary to protect the vital interests of the customer or a third party
5. The processing of personal data is permitted in the course of performing duties carried out in the public interest or in the exercise of official authority vested in this hotel group
6. The processing of personal data is necessary for the legitimate interests pursued by this hotel, this hotel group, or a third party (as listed below), provided that such processing does not override the fundamental rights and freedoms of the customer

• A. Operation of this hotel and the hotel group’s business
• B. Improving the services of this hotel and this hotel group and developing new services
• C. Research and analysis regarding guest usage patterns at this hotel and within the hotel group
• D. Ensuring the safety of guests and the officers and employees of this hotel group
• E. Direct marketing to guests
• (f) Legal claims or insurance claims, etc., by this hotel, this hotel group, or third parties
• (k) Promotion of significant public interests by this hotel, this hotel group, or third parties
• (k) Providing information to public authorities regarding criminal acts or threats to public safety

Furthermore, as it is necessary to provide various services to guests, this hotel will transfer and process guests’ personal information collected within the EEA to Japan, in accordance with Article 49(1)(b) of the GDPR.

This hotel will retain guests’ personal information under its control only for the period necessary to achieve the purposes of use, and will delete such personal information within a reasonable period after the retention period has expired.

You have the following rights provided that certain conditions recognized by laws and regulations are met. Please refer to Section 9 for information on how to exercise your rights or make inquiries regarding this hotel group.

1. You have the right to request an explanation regarding the information held about you by this hotel and this hotel group, as well as an explanation of how this hotel group uses such information.
2. You have the right to receive a copy of your personal data held by this hotel and this hotel group; however, in such cases, a fee separately determined by this hotel group will apply.
3. You have the right to have the Hotel Group correct your personal data held by this hotel and the Hotel Group if it is inaccurate.
4. You may request the deletion of your personal data managed by this hotel and this hotel group, and this hotel and this hotel group shall delete such personal data in accordance with your request. However, this hotel group may retain your personal data in certain cases permitted by laws and regulations.
5. You have the right to receive your personal data and to have that data transferred to another controller.
6. You have the right to object to the processing of your personal data. Even if an objection is raised, this hotel and this hotel group may continue to process your personal data to the extent permitted by laws and regulations.
7. You have the right to request a restriction on the processing of your personal data. In particular, you have the right to object to the processing of your personal data for direct marketing purposes.
8. You may file a complaint with a supervisory authority.
9. You may withdraw your consent regarding the processing of your personal data that you have provided to this hotel and this hotel group.

To protect guests’ privacy and the confidentiality of their personal data, this hotel adheres to the highest standards of information security.
This hotel restricts access to guests’ personal data to authorized employees or agents only.
Furthermore, service providers used by this hotel are bound by strict confidentiality obligations.
This hotel has implemented physical, electronic, and procedural safeguards to prevent the loss, misuse, damage, alteration, unauthorized access, or disclosure of your personal data.
Other features of this hotel’s information security program include the following.

1. Use of specialized technologies such as firewalls
2. Testing the security and operability of products and services used on the Internet before they are actually put into use, and constantly scrutinizing generally known technical vulnerabilities
3. We conduct internal and external audits of our website and services provided via the Internet
4. We monitor the infrastructure of our systems and strive to identify vulnerabilities and areas at risk of unauthorized external intrusion.
5. We control access to various websites and systems through identity verification and authorization checks
6. We provide training to employees and keep our security measures up to date by addressing new risks and technological developments

This policy may be amended to reflect changes in how the hotel collects, shares, and uses your personal information.
The amended policy becomes effective upon its posting on the hotel’s website. Please note that this policy was last revised on March 23, 2026.

You may request disclosure of the personal data held by this hotel. When requesting disclosure, you will be required to submit identification documents to prevent the leakage of your personal data to parties other than yourself. Such disclosure requests will be processed in accordance with applicable laws and regulations.
We will handle requests from guests, made in accordance with laws and regulations, to correct, add to, or delete the content of personal data held by the hotel, or to suspend its use, erase it, or stop its provision to third parties, in the same manner.
If you wish to request the disclosure or correction of retained personal data, or if you require detailed information regarding this hotel’s privacy policy or personal information protection, please contact the Customer Service Desk listed below.(If you wish to request the disclosure or correction of retained personal data, please read the “Procedures for Disclosure, etc., of Retained Personal Data,” download the “Application Form” from our website, and submit it by mail to the contact point listed below.)
Please note that you may be required to cover the actual costs associated with the procedures for disclosing retained personal data; we appreciate your understanding in advance.